Terms and conditions of use

The purpose of these General Terms and Conditions is to define the terms and conditions under which the services of the Trace Software website, hereinafter referred to as “the Site”, are made available and the Conditions of Use of the Site by the User.

Any access to and/or use of the Site implies acceptance of and compliance with all the terms of these Conditions and their unconditional acceptance. They therefore constitute a contract between the Company and the User.

If the User does not wish to accept all or part of these Terms and Conditions, he/she is asked to refrain from using the Site.

The www.trace-software.com website is published and maintained by Trace Software International SAS, a company with share capital of €190,790, registered with the Le Havre Trade and Companies Register under number 507 704 716, whose head office is at Parc Eco Normandie 76430 Saint Romain de Colbosc – France. Telephone: +33(0)232 794 424.
The publication director is Mr. Etienne MULLIE, Managing Director
Hosting is provided by OVH, headquartered at 140 quai Sartel 59100 ROUBAIX – FRANCE.

The site is a portal presenting Trace Software International’s innovative CAD and electrical calculation solutions for industry and the service sector. The site also features additional services, such as FAQs, technical articles and information to ensure the best possible integration of these solutions.

The Site is accessible free of charge to any User with Internet access. All costs relating to access to the Service, whether hardware, software or Internet access, are the sole responsibility of the User. The User is solely responsible for the proper functioning of his/her computer equipment and Internet access.

The Company makes every reasonable effort to ensure quality access to the Site, but is under no obligation to do so.
cannot be held responsible for any network or server malfunction or any other event beyond its reasonable control, which may prevent or impair access to the Service.

Trace Software International reserves the right to interrupt, temporarily suspend or modify without notice access to all or part of the Site, in order to carry out maintenance, or for any other reason, without the interruption giving rise to any obligation or compensation.

In order to purchase Trace Software products via the Site’s e-shop, the User must register with the Company by creating an account (free of charge). The User will then be asked to provide certain information and create a login and password. Similarly, in order to benefit from a free test and/or receive information on products and services, the User must complete a form. To this end, he/she undertakes to provide accurate, up-to-date and complete information, and to update it if necessary as soon as possible.

With regard to their rights concerning their Personal Data, Users are invited to consult Trace Software International’s Personal Data management page, the content of which forms an integral part of these General Terms of Use.

Trace Software International undertakes to do its utmost to ensure that the site is accessible to Users at all times. However, the Company cannot be held responsible in the event of the site being unavailable for any reason whatsoever.

The user acknowledges that he/she has the necessary skills and means to access and use the site, and that he/she has checked that the computer configuration used does not contain any viruses or malware and is in perfect working order.

Trace Software International makes every effort to provide users with available and verified information and tools, but cannot be held responsible for errors or inaccuracies, lack of availability of information and/or the presence of viruses or other logical infections on its site.

Trace Software International makes no warranties, express or implied, as to the accuracy, completeness or timeliness of the information contained on or accessible through this site.
In addition, the Company makes no warranties as to the suitability of the information for the needs of the Internet user, and consequently will not be liable for any direct or indirect loss or damage suffered by the Internet user as a result of consulting and using the information obtained through the site.

Users therefore acknowledge that they use the information and tools available on the Site at their own risk.

The https://www.calcul-electrique.com website as a whole, as well as each of its components (trademarks, logos, texts, sounds, images, videos, animations, databases, etc.), are the exclusive property of Trace Software International.

The user has a private, personal, non-collective and non-exclusive right to use this content. Subject to the exceptions to copyright stipulated in article L122-5 of the French Intellectual Property Code, any other use of the content is subject to the prior and express authorization of Trace Software International, particularly in the event that the user plans to redistribute the content on another site. Violation of these imperative provisions subjects the offender, and all persons responsible, to the criminal and civil penalties provided for by law.

For any request for authorization, the User must contact the Company

The Site provides links to other Internet sites managed by third parties. Insofar as no control is exercised over these external resources, the User acknowledges that Trace Software International assumes no responsibility for the availability of these resources and cannot be held liable for their content or effects.

Trace Software International may at any time revise these Terms of Use by updating this posting.
All modifications are published on this site, so Users are encouraged to check the TOU from time to time, as well as the Privacy Policy (link to site), which may also be updated.

These Terms and Conditions are governed by French law.

In the event of any dispute or litigation arising out of or in connection with these GTUs, the courts of Le Havre shall have sole jurisdiction.

The purpose of this privacy policy is to inform Users of the https://www.trace-software.com/fr/ website, the https://eshop.trace-software.com/fr/ Eshop, the https://calcul-electrique.com/ Software website, as well as prospects, customers and suppliers of Trace Software International (“Trace Software International”), of the manner in which Trace Software International collects and processes their personal data.

Trace Software International undertakes to ensure that the collection and processing of personal data is carried out in accordance with the French Data Protection Act no. 78-17 of January 6, 1978, as amended, relating to information technology, files and freedoms (hereinafter referred to as the “Data Protection Act”) and the General Data Protection Regulation no. 2016/679 of April 27, 2016 (hereinafter referred to as the “GDPR”).

This privacy policy may be modified or supplemented at any time by Trace Software International, in particular in order to comply with any changes in legislation, regulations, case law or technology. In such a case, the date of the update will be clearly identified at the top of the present policy.

As these modifications are applicable as soon as they are posted online, we invite Users to consult this privacy policy regularly in order to take note of any modifications.

“Personal data” means any information relating to an identified or identifiable natural person. Examples include name, postal address, telephone number, IP address, etc.

“Processing of Personal Data”: refers to the operation, or set of operations, involving personal data, regardless of the process used. It may, for example, involve the collection, recording, organization, structuring, storage, adaptation or modification of such data.

“Data Controller”: the natural or legal person who determines the purposes and means of Processing Personal Data.

Software”: refers to software published by Trace Software International.

“We” or the “Company”: refers to Trace Software International whose head office is located at Parc Eco Normandie 76430 Saint Romain de Colbosc.

“You” or the “persons concerned”: refers to users of the Site and Software, prospects, customers and suppliers of Trace Software International.

“Users”: refers to users of the Site or Software.

The data controller is TRACE SOFTWARE INTERNATIONAL, a SAS with capital of €190,790, registered in the Le Havre Trade and Companies Register under number 507 704 716, and whose registered office is located at Parc Eco Normandie 76430 Saint Romain de Colbosc – France. Telephone: +33(0)232 794 424.

Trace Software International has appointed a Data Protection Officer, who can be contacted at the following address: commercial@trace-software.com

The table below sets out the reasons why we process your Personal Data (purposes), the justifications for processing (legal bases) and the period for which we use it (retention period).

Only data that is necessary and relevant to the purposes for which it is to be used is collected (in accordance with the principle of data minimization).

The information that Trace Software International collects comes from :

Your personal data will only be passed on to persons authorized to process them within our various departments, according to their functions (e.g. sales department, after-sales service, etc.).

We may also disclose your Personal Data to our service providers acting on our behalf when such transmission is necessary for technical reasons (e.g. hosting services). Trace Software International ensures in advance that these service providers offer the necessary guarantees to ensure the security and confidentiality of your Personal Data.

In addition, by virtue of a legal obligation, we may be required to transmit your Personal Data to the competent/authorized public authorities.

Our processing of Personal Data is mainly carried out within the European Union.

However, Trace Software International may transfer Personal Data to a country outside the European Union. In the event of a transfer to a country whose level of protection is not considered adequate by the European authorities, we undertake to ensure that appropriate safeguards are put in place, such as signing the standard contractual clauses adopted by the European Commission, accompanied if necessary by additional measures to ensure their effectiveness.

You can request more information on the guarantees we offer by sending us an e-mail to the following address: commercial@trace-software.com

Trace Software International is committed to ensuring the confidentiality and security of the Personal Data it processes, in order to prevent the latter from being falsified, damaged, destroyed or disclosed to unauthorized third parties.

The Company therefore uses physical, electronic and procedural security measures to protect this data.

In addition, all persons with access to Personal Data are bound by a duty of confidentiality and are subject to disciplinary and/or other sanctions in the event of failure to comply with this obligation.

It should be noted that the Software User is responsible for the confidentiality of his/her password and account information. He therefore undertakes to keep this password confidential and not to communicate it to anyone.

Pursuant to the Data Protection Act and the RGPD, data subjects may exercise the following rights free of charge:

Right of access

The right of access allows you to obtain confirmation from the Data Controller that Personal Data concerning you is being processed, and if necessary to obtain a copy of this data.

Right of rectification

This is the right to obtain from the Data Controller the updating or rectification of inaccurate Personal Data.

Right to erasure

This is the right to obtain from the Data Controller the deletion of your Personal Data as soon as possible.

Right to limit

This is the right to obtain from the Data Controller the limitation of the processing of your data.

Right to data portability

The right to data portability is the right to receive data supplied to the Data Controller in a readable, structured and commonly used format and the possibility of transferring it without hindrance to another Data Controller.

Right to object

This is the right of the data subject to object at any time to the processing of his/her Personal Data. The Data Controller may continue the processing if it demonstrates that it is necessary for a legitimate and compelling reason that overrides the interests and rights and freedoms of the data subject.

These rights concern all Users’ Personal Data.
The persons concerned may exercise these rights by contacting :

Trace Software International has one month from receipt of the request to respond. This period may be extended to 3 months if the request is complex.

In some cases, the User may also exercise these rights directly:

If, on the other hand, the persons concerned consider that the processing of their Personal Data does not comply with the legislative and regulatory provisions in force, they may lodge a complaint with the CNIL.

If you have any questions about this privacy policy or any requests relating to your Personal Data, you can contact Trace Software International by e-mail at: commercial@trace-software.com

Last update : 08/01/2024